Shipping policy
Shipping Location
We ship from our facility in Albuquerque, New Mexico, to delivery addresses within the United States. We do not ship to other countries, and we cannot send orders to package forwarding companies.
Processing Time
We pack orders within 1 to 3 business days. Business days are Monday to Friday, excluding public holidays. Our daily cut-off is 6:00 PM. Orders placed after the cut-off go into packing on the next business day.
Estimated Delivery Time
Standard delivery takes 3 to 7 business days once your order ships. Combined with packing, most orders arrive within 4 to 10 business days of being placed. These are estimates, not guaranteed dates.
Shipping Costs
Standard delivery is free on every order. The shipping line at checkout shows $0.00 USD.
Order Tracking
We email a tracking number to the address used at checkout once your order ships. The carrier can take 24 to 48 hours to record the first scan, so tracking that looks empty on the first day is normal. If it has not updated for several days, email us your order number.
Incorrect Address
Please check your delivery address before completing checkout. Tell us straight away if you spot a mistake, and we will correct it if the order has not been packed. Once an order is packed we cannot change the address. A parcel returned to us because of an incorrect address is reshipped once you confirm the correct details.
Lost or Delayed Packages
Weather, carrier backlogs, and access problems at the delivery address can all delay a parcel. If tracking has not moved for several days, email us your order number and we will open an inquiry with the carrier. If a parcel is confirmed lost, we resend it or refund it.
Damaged Packages
Email us within 7 days of delivery if your parcel arrives damaged. Include your order number and clear photos of the item, the box, and the shipping label. We arrange a replacement or a refund once we have reviewed them. Our Refund Policy sets out the process.
Order Changes & Cancellations
You can change or cancel an order any time before it ships. Email us your order number as soon as possible. Once an order has shipped, use the return process in our Refund Policy instead.
Contact Information
Business Name: Fecrux
Email: support@fecrux.shop
Telephone: +1 (916) 385-3900
Business Address: 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM
Last updated: August 16, 2026