Payment Policy
Accepted Payment Methods
Depending on availability during checkout, we may accept payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Only the methods shown on the payment step at checkout are available on your order.
Payment Currency
All charges are processed in United States dollars. Every price on the site is shown in USD. If your card is issued in another currency, your bank handles the conversion and sets the rate, and any conversion fee is theirs rather than ours.
Payment Processing
We place an authorization hold when you complete checkout, and take the payment when we confirm the order. You see the full amount, including any tax, before you confirm. We do not add handling charges or surcharges afterwards.
Secure Payments
Payments are handled by Shopify's checkout and its payment providers, over an encrypted connection. Card processing is PCI DSS compliant through those providers. Fecrux never sees or stores your full card number.
Billing Information
Checkout asks for your name, billing address, and card details. We use them to authorize the payment, confirm the billing address matches your card, and issue refunds where they apply.
Payment Verification
Some orders are held for a manual check before we confirm them. If we need anything from you to release an order, we email the address on the order. Where we cannot verify an order, we cancel it and refund in full.
Shipping Charges and Payment
Standard delivery is free on orders within the United States, so no delivery charge is added at checkout. The shipping line shows $0.00 USD.
Fraud Prevention
Orders are screened for signs of fraudulent use before they are fulfilled. Where an order does not pass that screening, we cancel it and refund in full. We do not publish the details of how the screening works.
Refunds
Refunds are returned to the payment method used for the order. We cannot redirect a refund to a different card or account. Our Refund Policy sets out the return conditions and the processing timeframe.
Failed or Duplicate Payments
A declined payment usually comes down to a billing address mismatch, an expired card, or a limit set by your bank. Check the details and try again, or use another method. No order is created when a payment fails.
Duplicate or Pending Charge
A pending authorization sometimes appears next to the real charge and clears on its own within a few business days. If a second charge posts to your account and stays there, email us your order number and we will trace it with our payment provider.
Order Cancellation Due to Payment Issues
Where a payment fails verification, is declined after the order is placed, or is reversed by your bank, we cancel the order and email the address on it. Any amount taken is refunded in full. You are welcome to reorder using another payment method.
Contact Information
Business Name: Fecrux
Email: support@fecrux.shop
Telephone: +1 (916) 385-3900
Business Address: 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM
Last updated: August 16, 2026