Frequently Asked Question
Orders
How do I place an order?
Choose your design, color, and size, add the pair to your cart, and complete checkout. You will receive a confirmation email once the order is placed.
I did not get a confirmation email. What now?
Check your spam folder first. If it is not there, email support@fecrux.shop with the name and address used at checkout and we will confirm whether the order reached us.
Can I change my order after placing it?
Sometimes. We can often change a size or address before the order is packed, but not after. Email us with your order number as soon as you can.
Can I cancel an order?
Yes, any time before the order ships. Email us your order number. Once it has shipped, use the return process in our Refund Policy instead.
Shipping & Delivery
Where do you ship?
Within the United States only. We cannot ship internationally, and we cannot send orders to package forwarding companies.
How much is delivery?
Standard delivery is free on every order. The shipping line at checkout shows $0.00 USD.
How long will my order take?
We pack orders within 1 to 3 business days, and delivery takes a further 3 to 7 business days. Most orders arrive within 4 to 10 business days of being placed.
When is the daily cut-off?
6:00 PM. Orders placed after that go into packing on the next business day.
How do I track my order?
We email a tracking number once your order ships. The carrier can take 24 to 48 hours to show the first scan, so an empty tracking page on day one is normal.
Payments
Which payment methods can I use?
The methods shown on the payment step at checkout. Only what appears there is available on your order.
Which currency am I charged in?
United States dollars. Every price on the site is in USD.
When am I charged?
We place a hold when you order and take payment when the order is confirmed. You see the full amount, including tax, before you confirm.
My payment was declined. Why?
Usually a billing address mismatch, an expired card, or a limit set by your bank. Check the details and try again, or use another method.
Returns & Refunds
How long do I have to return a pair?
30 days from the day your order arrives. Email us within that window to start a return.
What condition do the sandals need to be in?
Unworn apart from trying them on indoors, and returned in the box they arrived in with anything that was inside it.
Who pays for return postage?
If you changed your mind or the size was wrong, you do. If we sent the wrong pair, or it arrived damaged or faulty, we cover it and email you a label.
How long does a refund take?
We refund to your original payment method within 5 to 10 business days of receiving the return. Your bank may take a few more days to show it.
Can I exchange instead?
Where stock allows, for items that arrived damaged, have a manufacturing defect, or were supplied incorrectly. Contact us before returning. If an exchange is not possible, we refund instead.
Which size should I order?
One size above the size you normally wear. Both designs are cut larger than standard sizes. If you are unsure, email us before ordering.
Customer Support
How do I contact you?
Email support@fecrux.shop or call +1 (916) 385-3900 during our opening hours, listed below.
What should I include?
Your order number if the message is about an existing order. For a damaged or incorrect item, add clear photos of the item, the box, and the shipping label.
Contact Information
Business Name: Fecrux
Email: support@fecrux.shop
Telephone: +1 (916) 385-3900
Business Address: 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM