Refund policy
Return Eligibility
- Return window: Request a return within 30 days of the delivery date.
- Condition: The sandals must be unworn, apart from trying them on indoors.
- Packaging: Return the pair in the box it arrived in, with anything that was inside it.
- Proof of purchase: Your order number or order confirmation email.
- Authorization: Contact us and wait for our reply before sending anything back.
- Exclusions: We cannot accept a pair worn outdoors, returned without its box, or sent after the 30-day window has closed.
Return Period
You have 30 days from the day your order is delivered to start a return. Requests made after that window cannot be accepted.
Items That Cannot Be Returned
Sandals worn outdoors, pairs returned without their original box, and pairs sent back after the 30-day window has closed. If a return reaches us and does not meet these conditions, we contact you before doing anything with it.
Damaged, Defective, or Wrong Items
Email us within 7 days of delivery. Include your order number and clear photos of the item, the box, and the shipping label. Once we have reviewed them we arrange a replacement, an exchange where stock allows, or a refund. We cover return postage in these cases.
Restocking Charges
We do not charge a restocking fee. Eligible refunds are processed in full, with no restocking deduction. Where return postage is your responsibility, that cost is separate and is not refunded.
Return Shipping Cost
If you changed your mind or the size was not right, you pay the return postage. If we sent the wrong pair, or it arrived damaged or faulty, we pay and email you a prepaid label to print.
Refund Processing
Once your return reaches us we inspect it. If it meets the conditions above, we refund to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few days longer to show it on your statement. Delivery was free on your order, so there is no delivery charge to refund.
Return Method
Returns are sent back by mail. We email you the return address once we have approved your request. Where we are at fault, we include a prepaid label you can print. Otherwise you choose the carrier and cover the postage.
Return Address
We email the return address when we approve your request. Write your order number on the outside of the parcel, or include it on a note inside, so we can match the return to your order. A parcel that arrives with no order number takes longer to process.
Exchanges
We offer exchanges where stock allows, limited to items that arrived damaged, have a manufacturing defect, or were supplied incorrectly. Contact us before returning the item so we can confirm the replacement is available. Where an exchange is not possible, we issue an eligible refund instead. We do not exchange for size or color preference; return the pair and place a new order.
Order Cancellations
You can cancel any time before your order ships. Email us your order number as soon as you can. Once an order has shipped, use the return process above instead.
Refused Deliveries and Undeliverable Orders
If a delivery is refused, or cannot be completed and comes back to us, we refund the order once it arrives. Where the return happened because of an incorrect address you supplied, we can reship instead once you confirm the correct details.
Late or Missing Refunds
If your refund has not arrived within 10 business days of us confirming it, check with your bank or card issuer first, since posting times vary. If it still has not appeared, email us your order number and we will trace it.
Contact Information
Business Name: Fecrux
Email: support@fecrux.shop
Telephone: +1 (916) 385-3900
Business Address: 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM
Last updated: August 16, 2026